FAQ Limo Hire
Here at Lux Limo, we know how daunting it can be to delve into an industry you might know anything about. And that's particularly the case with limousine hire – there are so many different stretch limos and prestige cars to choose form, not to mention the variety of packages that we have available.
It can be somewhat overwhelming, and because you're no doubt hiring for a special occasion, you want to ensure that you're choosing the right cheap limo hire service from us. Thankfully, we pride ourselves on being the limousine industry's experts when it comes to limo hire for practically any event or special occasion you can think of.
So we've devised this handy little FAQ to give you a summary of some common queries and questions, so you can make the right choice with your luxury limo hire service from us.
What are the options of vehicle? I want to make sure I pick the right limousine.There are four main options when it comes to us. The smallest, but most luxurious, are our prestige cars which include things like the Rolls Royce Phantom and these seat five people including your chauffeur.
The next is the standard eight-seater stretch limousine. These seat up to eight people plus your chauffeur. The largest limousine is the H2 Hummer limos, which can seat up to a whopping 16 people on board. Then you have the party bus limo, which is a spacious vehicle but has a slightly smaller seating capacity of 15.
We do sometimes have some 10 seater limousines available too, but their availability varies so it's worth asking for these options over the phone if a 10 seater suits your party.
How is the payment for the limousine made? Do I have to pay a deposit?
When you make your booking over the phone, a £50 deposit with a credit or debit card is made to secure the booking. The remaining balance of the price agreed over the phone is payable to the driver on the day in cash. Please note, the deposit is non-refundable.
Am I limited to a one-hour cruise? What about pickups and return journeys?Our standard package here at Lux Limo includes a one hour cruise. We are more than happy to give you as long a cruise as you would like, but this will incur an extra charge. The same is true for return journeys, though we usually offer a discount compared with two one-way trips.
I am having [a particular event] – can you cater to this?Of course! Here at Lux Limo we have a wide variety of events packages and package deals available, and are always happy to tailor a service to your needs if you have some unique requirements.
How can I get in touch to make a booking?You can contact us on our hotline on 0800 002 9475 or via email at email@example.com to get a quote or for any questions. However, all bookings must be made over the phone as credit/debit card details must be taken for the deposit.
Do you offer an airport transfer service?Absolutely – in fact, it's one of our most popular limo hire services. However, increased airport security may mean we are not able to offer a traditional 'meet and greet' service.
What is included in the price of my booking?It's an all inclusive service so the price you pay will include the vehicle for as long as specified, your own personal chauffeur, several bottles of complimentary bubbly on ice, and any other extras for a particular package (eg. Ribbons and bows for weddings, lawn tables and chairs for Royal Ascot etc).
My son/daughter is looking to hire a limousine for their school prom – how can you ensure their safety?We take the safety of all of our passengers very seriously at Lux Limo, and none more so than thos impressionable under-18s! For school proms, and all events for minors, we ensure that no alcohol is provided on board (only soft drinks) and that no alcohol is taken on board by any children either. For your safety and peace of mind, all of our drivers and chauffeurs are fully qualified limousine chauffeurs and have all been CRB-checked too.
Can I 'Like' you guys on Facebook?Of course! You can find our page at http://www.facebook.com/Hire2012. Feel free to also follow us on Twitter, too, at https://twitter.com/lux_limo.